Aéroport de Lyon Saint Exupery provides optimal customer service thanks to a centralized, secure infrastructure

  • 国家: 法国
  • 行业: 交通运输, Airport
  • 解决方案: 商务电话

Aéroport de Lyon Saint Exupery which is managed by Aeroports de Lyon has a handling capacity of around 9.6 million passengers, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution.
Being able to guarantee no disruption and offer uninterrupted service was also essential. In addition, our partner SYBORD, an associate of RESADIA
– which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise
– set up a dedicated team to provide 24/7 service.

 

流畅、始终可用的通信设施是每一座机场的必备条件,需要所有服务是始终在线且即时的。 由我们专业的维护团队来提供支持的 ALE 解决方案可确保我们能够为客户提供最优品质的服务。

Nathalie Rebuffet,法国里昂圣-埃克苏佩里机场电信/ICTN 项目经理

挑战
 

The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines. 

With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.

产品 & 解决方案

Products:

  • OmniPCX Enterprise Communication Server
  • 8001 Deskphone

Solution:

  •  Business Telephony
优势
Technical:
  • Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
Financial:
  • Operating costs have been reduced by centralizing telephony.
User:
  • Airport staff are assured of being able to communicate without interruption, and so to offer optimum service 
    to their customers.
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