Customer services enhance Business Partner offerings, providing vendor engagement with flexible options to deliver a connected customer experience.

Digital transformation lets you optimise new technologies to increase efficiency and create new usages. We improve the customer experience by bridging the technology gap and creating a connected customer experience.

We assume responsibility for business outcomes. We ensure operations while you focus on your business. We enable your IT teams to bring optimal value. And, we reduce complexity to quickly enable enhanced solution value and the latest technology upgrades.

Customer services for digital transformation
Alcatel-Lucent Enterprise customer services provide the vendor support and assurance to secure your digital transformation

  • Run your network or communications infrastructure 'hands free' - with zero IT headcount if desired
  • Get the latest technology upgrades as standard 


  • The Alcatel-Lucent Network Operation Center analyzes each request and intervenes remotely or on-site, restoring service within four hours in 95% of emergency incidents.
  • A dedicated 24/7 multilingual service desk handles service requests
  • Automated data backups offer secure data storage for the last three months


On-demand services

ALE solutions and services are provided to our customers by our Business Partners. ALE offers Customer Services when there is a need for expanded engagement from the vendor.

Full-options accompaniment

Customer Services provides seamless support with ALE managing your infrastructure evolution, operations and usage optimization. Your business is secured while the infrastructure is adapted to meet your needs.