OTCS Plugin: Enrich your OmniTouch Contact Center Standard Edition platform with omnichannel interactions.
OTCS Unified Interaction: A real-time platform that unifies all activities in a queue, making it faster to reuse resources, processes and knowledge.
OTCS Unified Dialer: Award-winning dialer including powerful predictive dialing algorithms with accurate call classification, compliant with the most demanding telemarketing legislation.
OTCS Unified Routing: Applies skills-based routing rules to all activities, so customers receive the best service from the most appropriate resource.
OTCS Unified Desktop:A single desktop that unifies all agent applications, for faster data access and reduced agent training time.
OTCS Workflow: Unifies processes across the organization, bringing contact center efficiency to the whole business.