中国东方航空公司

降低成本的同时，国际呼叫中心也为中国东方航空的乘客们提供了更多样化的体验

国家: 中国
行业: 交通运输, Airport
解决方案: 商务电话

中国东方航空公司升级联络中心系统，支持600多个座席，提供在线订票、电话营销等客户服务。东方航空公司信息部总经理严振红表示：“这个系统可以有效控制通信成本，节省了国内长途话费。就国际通信而言，通过路由设置以拨打香港和日本国际电话，节省了一半费用。” 在大幅"

从联络中心和全球语音呼叫平台这两个项目的合作来说，达到了我们当初设想的目标。我们深刻体会到阿尔卡特朗讯作为国际品牌企业在服务方面的专业。总体来说，我们对这次合作感到满意。我们也很期望在其他领域能够有合作机会。

Yan Zhenhong, General Manager IT Solutions, China Eastern Airlines

挑战

需更新原始语音通信设备功能，实现进一步发展
更低全球通信成本带来了客运量增长
为用户提供更好的用户体验

产品 & 解决方案

产品

OmniTouch 8600 My Instant Communicator
IP Touch 4028 Extended Edition
IP Touch 4068 Extended Edition
IP Touch 4038 Extended Edition
OmniPCX Enterprise Communication Server
OmniVista 4760 Network Management System - MCS Edition

解决方案

Business Telephony

优势

客户服务和用户体验得到改善和提高，据称乘客的满意度也显著提高
国际通信成本降低了一半，公司竞争力得到提升

Case study

China Eastern Airlines Case Study

Global call center offers China Eastern Airlines passengers a richer experience whilst significantly reducing costs

Short case study

China Eastern Airlines InAction Slide

Global call center offers China Eastern Airlines passengers a richer experience whilst significantly reducing costs

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