借助强大的IVR系统，为客户提供超越预期的卓越客户服务体验
对于拥有大量客户群的公司而言，给拨入电话的客户留下良好的第一印象至关重要。交互式语音应答(IVR)系统能够提供自定义的欢迎语、呼叫路由和自助服务选项，帮助您建立良好的客户忠诚度，提供卓越的客户满意度。
阿尔卡特朗讯OmniTouch 4625联络中心交互式语音应答(CCIVR)系统具有呼叫预判、回呼及客户调查等强大的自助服务功能。最大亮点是什么？无需编程。采用构建块结构的可视化界面允许用户轻松管理IVR功能和流程：可定制并可结合使用的预定义功能。
Communications Software Support Services
Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.
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OmniTouch Contact Center Standard Edition
A scalable and reliable contact center solution for up to 5,000 agents.
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PIMphony
This productivity-boosting application brings you powerful features to help speed up your daily telephony tasks.
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Smart Guest Applications
Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.
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4059 Extended Edition Attendant Console
Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
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Emergency Notification Server
Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.
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OpenTouch Customer Service
A comprehensive, modular application for multimedia contact center management.
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OpenTouch Fax Center
A scalable, full software Fax over IP (FoIP) application, this is a streamlined, economical software solution to the 'fax problem' in IP networks.
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Communications Integration Services
Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.
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Education Services: Training and Certification
Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.
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