借助强大的IVR系统，为客户提供超越预期的卓越客户服务体验
对于拥有大量客户群的公司而言，给拨入电话的客户留下良好的第一印象至关重要。交互式语音应答(IVR)系统能够提供自定义的欢迎语、呼叫路由和自助服务选项，帮助您建立良好的客户忠诚度，提供卓越的客户满意度。
阿尔卡特朗讯OmniTouch 4625联络中心交互式语音应答(CCIVR)系统具有呼叫预判、回呼及客户调查等强大的自助服务功能。最大亮点是什么？无需编程。采用构建块结构的可视化界面允许用户轻松管理IVR功能和流程：可定制并可结合使用的预定义功能。
OpenTouch Conversation
Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app.
OpenTouch Customer Service
A comprehensive, modular application for multimedia contact center management.
了解更多
OpenTouch Fax Center
A scalable, full software Fax over IP (FoIP) application, this is a streamlined, economical software solution to the 'fax problem' in IP networks.
了解更多
OpenTouch Message Center
Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.
了解更多
PIMphony
This productivity-boosting application brings you powerful features to help speed up your daily telephony tasks.
了解更多
Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
了解更多
Visual Automated Attendant
In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
了解更多
Emergency Notification Server
Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.
了解更多
Greetings for SMB
Customer welcome, call routing and automated attendant features for small to medium-sized businesses.
了解更多
IP Desktop Softphone
An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.
了解更多
