Aéroport de Lyon Saint Exupery provides optimal customer service thanks to a centralized, secure infrastructure

  • País: França
  • Setor: Transporte, Airport
  • Soluções: Telefonia corporativa

Aéroport de Lyon Saint Exupery which is managed by Aeroports de Lyon has a handling capacity of around 9.6 million passengers, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution.
Being able to guarantee no disruption and offer uninterrupted service was also essential. In addition, our partner SYBORD, an associate of RESADIA
– which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise
– set up a dedicated team to provide 24/7 service.

 

Uma comunicação fluida e sempre disponível é um pré-requisito em aeroportos onde todos os serviços precisam ser contínuos e imediatos. A solução da ALE com suporte da equipe de manutenção garante que podemos oferecer qualidade de serviço aos nossos clientes.

Nathalie Rebuffet, gerente de projetos de telecomunicações/ICTN, Aeroport de Lyon Saint-Exupery

Desafios
 

The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines. 

With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.

Produtos & Soluções

Products:

  • OmniPCX Enterprise Communication Server
  • 8001 Deskphone

Solution:

  •  Business Telephony
Benefícios
Technical:
  • Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
Financial:
  • Operating costs have been reduced by centralizing telephony.
User:
  • Airport staff are assured of being able to communicate without interruption, and so to offer optimum service 
    to their customers.
Documentos
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