Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.
The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.
Monitor your performance against KPIs, track post-call satisfaction surveys, call data and other detailed insights.
Save agent time by automating data collection; quickly adapt voice guides and routing to your changing business needs at no extra cost.
Better agent productivity
Free up your most specialized agents for technical calls while junior staff handle routine calls.