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Winn Hotel Group’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.

  • Country: Sweden
  • Industry: Hospitality
  • Solution: Business Telephony, Mobile Campus

The Winn Hotel Group owns and operates 13 hotels in Sweden.
The group co-operates with established hotel chains to offer its guests access to well known-brands.
With the new centralized solution guests connect with hotel services simply and effectively while enjoying a quality guest experience with free WiFi.

Winn Hotel Group logo
Winn Hotel Group
Infrastructure is so good in Sweden that everyone has come to expect great free WiFi. It is an absolute must-have in our business, more important than hot water! With Alcatel-Lucent Enterprise we have delivered reliable WiFi to our guests while implementing a unified solution that is both simple and cost effective.

Peter Tillman, Chief Information Officer, Winn Hotel Group

If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with.

Anders Junger, Chief Executive Officer, Winn Hotel Group

Winn Hotel Group Customer Video

Challenges

  • Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
  • Be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests
  • Quality WiFi is critical in Sweden where hotel guests complain in under 5 minutes when they experience connectivity issues.
  • The Winn Hotel Group had aging infrastructure that impacted bandwidth capability. 
  • The group capitalized on the implementation of a Softphone solution at the Lund hotel to start discussions with Alcatel-Lucent Enterprise about a one-provider, unified solution to upgrade and simplify data and communications infrastructure at all their hotels and headquarters.
     


Products & Solutions

Products

Solutions

Benefits
  • Technical: 
    • All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
    • Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
    • The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
    • The Mobile Guest Softphone was technically easy to integrate
  • Financial:
    • The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
    • The communications network solution capitalizes on existing infrastructure, like cabling and handsets, avoiding unnecessary costs
    • Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements
  • User experience:
    • Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free WiFi
    • Thanks to the single-provider solution, issues are dealt with swiftly, ensuring continuity of service for guests and hotel employees
    • It was easy for employees to adapt to it
    • The housekeeping team is much more reactive as they are also equipped with the app
Documents
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