ENS gestionará respuestas de emergencia para facilitar decisiones críticas. Esta solución de comunicaciones de emergencia optimiza la coordinación y garantiza la seguridad.
Como aplicación de software en las instalaciones, Emergency Notification Server (ENS) de Alcatel-Lucent se ocupa de la gestión de llamadas de emergencia, alertas de seguridad in situ y remotas y localización de llamadas de emergencia desde un entorno empresarial para contactar con el centro de emergencia pública apropiado: PSAP (public safety answering point, punto de respuesta de seguridad público) o LSAP (punto de respuesta de seguridad local).
ENS ofrece capacidades de enrutamiento, grabación y conferencias, con un seguimiento de todas las llamadas y notificaciones de emergencia. ENS está totalmente integrado en OpenTouch Suite y OmniPCX Enterprise de Alcatel-Lucent como parte de una solución integral de comunicaciones de emergencia en campus.
Communications Integration Services
Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.
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Education Services: Training and Certification
Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.
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OmniPCX RECORD Suite
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
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OmniTouch 4625 Interactive Voice Response
Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
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Visual Automated Attendant
In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
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Greetings for SMB
Customer welcome, call routing and automated attendant features for small to medium-sized businesses.
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Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
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Mobile Guest Softphone
This mobile app for the hospitality industry empowers guests and employees, with all the features of a hotel room phone on a mobile device.
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OpenTouch Conversation
Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app.
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4059 Extended Edition Attendant Console
Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
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