Mejora la información de la situación en tiempo real y la seguridad personal vinculando dispositivos de alarma con una plataforma de notificación única centralizada.
Optimizar los sistemas de notificación de alarmas para proporcionar la información correcta a la persona apropiada en el momento adecuado es vital. Para organizaciones que necesitan una solución flexible, potente y fácil de instalar, OpenTouch Notification Service (OTNS) de Alcatel-Lucent es ideal.
OTNS es una solución de software que recopila alarmas de diversos sistemas (como las creadas por los terminales DECT industriales, llamadas a enfermeras, alarmas de incendio o sistemas de gestión de edificios), las visualiza utilizando una interfaz intuitiva y emite notificaciones de diversas formas. El resultado es un mayor conocimiento de incidencias, mejor capacidad de reacción del personal y empleados más seguros.
Communications Integration Services
Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.
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Education Services: Training and Certification
Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.
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OmniPCX RECORD Suite
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
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OmniTouch 4625 Interactive Voice Response
Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
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Visual Automated Attendant
In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
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Greetings for SMB
Customer welcome, call routing and automated attendant features for small to medium-sized businesses.
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Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
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Mobile Guest Softphone
This mobile app for the hospitality industry empowers guests and employees, with all the features of a hotel room phone on a mobile device.
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OpenTouch Conversation
Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app.
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4059 Extended Edition Attendant Console
Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
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