Lamy needed to replace its legacy telephone system with a modern Alcatel-Lucent Enterprise IP communications solution.

  • Pays: Allemagne
  • Secteur d'activité: Production industrielle
  • Solution: Communications unifiées, Petites et moyennes entreprises, Téléphonie d'entreprise

Timeless modernity, functional design and quality “Made in Germany”: These are the hallmarks of the LAMY brand. With classics such as the LAMY 2000 or the LAMY safari, Lamy has inspired writing enthusiasts around the world for over 50 years. Meanwhile, Lamy is not only the market leader in Germany, but has also developed into an internationally coveted lifestyle brand. The company manufactures its high-quality designer writing instruments almost entirely in Heidelberg.

Our vision of a custom telecommunication solution has paid off. We now have an extremely stable, easy-to-use system and were able to minimize the support effort both for our own IT team and for our partner COM plan + service.

TILO ERMLICH, LAMY IT MANAGER

Défis

  • Difficult administration of the legacy system
  • Limited functionality of the call center solution
  • Insufficient support 

Produits & Solutions
Avantages
  • Better administrability
  • Modern functionality
  • Flexible and future-proofed
  • Minimized support effort
Documents
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