The new infrastructure has helped them to reduce costs and allows greater flexibility in their day-to-day operations.

  • Pays: États-Unis
  • Secteur d'activité: Énergie et services publics
  • Solution: Téléphonie d'entreprise, Campus mobile

SMC Electric Supply (SMC) is a family-owned corporation headquartered in Springfield, Missouri, working from 14 locations across Missouri and Kansas. They deployed WiFi access points in all the locations and a VoIP phone system using a single server to connect all its offices. They can now receive calls from customers even when out of the office.

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We now have all our locations running on one single system which has simplified things immensely for us. Our employees can do their job properly and customers are getting a better service.

Charles Givens, Applications Manager, SMC Electric

Défis

  • Each of SMC’s locations had its own separate phone system and used different service providers.
  • Since staff constantly needed to make calls between sites, the system was expensive and inefficient for day-to-day operations and maintenance.
  • SMC staff found it difficult to consistently answer customers’ incoming calls, especially when out of the office.
  • They needed phones they could carry around onsite, and a call forwarding system to avoid losing calls from potential revenue-generating customers.
  • Finally, warehouse staff required wireless phones and portable devices such as bar scanners to streamline processes and increase efficiency, making Wi-Fi a necessity. 

Produits & Solutions

Products

  • 8 Series IP Touch Phones
  • OmniAccess Wireless Access Points
  • OmniSwitch 6450
  • OmniSwitch 6900
  • OmniTouch 8118/8128 WLAN Handset
  • OpenTouch Business Edition

Solutions

  • Business Telephony
  • Converged Campus Network
  • Mobility
Avantages
  • All locations now have WiFi access points working autonomously, as well as a VoIP phone system that allows calls to run through a single server.
  • Two WLAN switches manage voice and data WiFi traffic; the system is connected to portable devices in the warehouses (e.g. handheld barcode scanners).
  • Disaster recovery mode allows applications to keep running if there is a crisis, helping to avoid backlog and communication problems.
  • All communications costs, including long-distance calls, have been eliminated as all calls are now go over IP.
  • Customer drop-off rate is significantly lower now that all calls are answered, helping to generate more revenue.
  • SMC employees can now connect to WiFi, which allows greater flexibility to run meetings, call customers, and invite guests from any location.
  • A robust system that delivers clear call quality enables SMC to provide a better service to its customers.
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