Winn Hotel Group | ALE Deutschland

Winn Hotel Group’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.

Land: Schweden
Branche: Hotelgewerbe
Lösung: Unternehmenstelefonie, Mobiler Campus

The Winn Hotel Group owns and operates 13 hotels in Sweden.
The group co-operates with established hotel chains to offer its guests access to well known-brands.
With the new centralized solution guests connect with hotel services simply and effectively while enjoying a quality guest experience with free WiFi.

winn-hotel-group-sweden-customer-reference-hospitality-4c-480x480-all

Infrastructure is so good in Sweden that everyone has come to expect great free WiFi. It is an absolute must-have in our business, more important than hot water! With Alcatel-Lucent Enterprise we have delivered reliable WiFi to our guests while implementing a unified solution that is both simple and cost effective.

Peter Tillman, Chief Information Officer, Winn Hotel Group

If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with.

Anders Junger, Chief Executive Officer, Winn Hotel Group

Winn Hotel Group Customer Video

Herausforderungen

Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
Be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests
Quality WiFi is critical in Sweden where hotel guests complain in under 5 minutes when they experience connectivity issues.
The Winn Hotel Group had aging infrastructure that impacted bandwidth capability.
The group capitalized on the implementation of a Softphone solution at the Lund hotel to start discussions with Alcatel-Lucent Enterprise about a one-provider, unified solution to upgrade and simplify data and communications infrastructure at all their hotels and headquarters.

Produkte & Lösungen

Products

Mobile Guest Softphone
OmniPCX Enterprise Communication Server
4645 Voice Messaging Services
8038 Premium DeskPhone
8068 Premium DeskPhone
8018 Premium DeskPhone
OmniVista 2500 Network Management System
OmniSwitch6450 Stackable Gigabit Ethernet LAN Switch
OmniAccess 4650
OmniAccess AP205
OmniAccess AP225
OmniAccess AP275
OmniAccess AP277

Solutions

Business Telephony
Mobile Campus

Vorteile

Technical:
- All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
- Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
- The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
- The Mobile Guest Softphone was technically easy to integrate

Financial:
- The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
- The communications network solution capitalizes on existing infrastructure, like cabling and handsets, avoiding unnecessary costs
- Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements

User experience:
- Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free WiFi
- Thanks to the single-provider solution, issues are dealt with swiftly, ensuring continuity of service for guests and hotel employees
- It was easy for employees to adapt to it
- The housekeeping team is much more reactive as they are also equipped with the app

Dokumente

Short case study

Winn Hotel Group Short Case Study

The Winn Hotel Group owns and operates 13 hotels in Sweden. For many years the group has co-operated with established hotel chains.

Short case study

Winn Hotel Group's Success Story.

This short case study shows how Winn Hotel Group implemented the first mobile application that manage hotel services.

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