Winn Hotel Group

Winn Hotel Group’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.

国家: 瑞典
行业: 酒店服务
解决方案: 互联的解决方案和设备, 自治型网络

The Winn Hotel Group owns and operates 13 hotels in Sweden. The group co-operates with established hotel chains to offer its guests access to well known-brands. With the new centralized solution guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi.

If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with.

Anders Junger, Chief Executive Officer, Winn Hotel Group

Winn Hotel Group Customer Video

挑战

Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
Be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests
Quality WiFi is critical in Sweden where hotel guests complain in under 5 minutes when they experience connectivity issues.
The Winn Hotel Group had aging infrastructure that impacted bandwidth capability.
The group capitalized on the implementation of a Softphone solution at the Lund hotel to start discussions with Alcatel-Lucent Enterprise about a one-provider, unified solution to upgrade and simplify data and communications infrastructure at all their hotels and headquarters.

结果

Technical benefits

All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
The Mobile Guest Softphone was technically easy to integrate

Financial benefits

The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
The communications network solution capitalizes on existing infrastructure, like cabling and handsets, avoiding unnecessary costs
Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements

User experience benefits

Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi
Thanks to the single-provider solution, issues are dealt with swiftly, ensuring continuity of service for guests and hotel employees
It was easy for employees to adapt to it
The housekeeping team is much more reactive as they are also equipped with the app