Winn Hotel Group

Technical benefits:

• All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
• Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
• The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
• The Mobile Guest Softphone was technically easy to integrate

Financial benefits:

• The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
• The communications network solution capitalizes on existing infrastructure, like cabling and handsets, avoiding unnecessary costs
• Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements

User experience benefits:

• Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi
• Thanks to the single-provider solution, issues are dealt with swiftly, ensuring continuity of service for guests and hotel employees
• It was easy for employees to adapt to it
• The housekeeping team is much more reactive as they are also equipped with the app