Aéroport de Lyon Saint Exupery provides optimal customer service thanks to a centralized, secure infrastructure

  • Land: Frankreich
  • Branche: Transportwesen, Airport
  • Lösung: Unternehmenstelefonie

Aéroport de Lyon Saint Exupery which is managed by Aeroports de Lyon has a handling capacity of around 9.6 million passengers, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution.
Being able to guarantee no disruption and offer uninterrupted service was also essential. In addition, our partner SYBORD, an associate of RESADIA
– which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise
– set up a dedicated team to provide 24/7 service.

 

Eine flüssige und ständig verfügbare Kommunikation ist für einen Flughafen von grundlegender Bedeutung. Hier müssen alle Dienste ständig und sofort verfügbar sein. Die vom Wartungsteam unterstützte Lösung von ALE stellt sicher, dass wir unseren Kunden optimale Servicequalität bieten können.

Nathalie Rebuffet, Telecom/ICTN Project Manager, Aeroport de Lyon Saint-Exupery

Herausforderungen
 

The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines. 

With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.

Produkte & Lösungen

Products:

  • OmniPCX Enterprise Communication Server
  • 8001 Deskphone

Solution:

  •  Business Telephony
Vorteile
Technical:
  • Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
Financial:
  • Operating costs have been reduced by centralizing telephony.
User:
  • Airport staff are assured of being able to communicate without interruption, and so to offer optimum service 
    to their customers.
Dokumente
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