Solution puissante de communication d'urgence optimisant la coordination et la sécurité, ENS gère l'urgence pendant que vous prenez les décisions importantes.
L'application logicielle locale Alcatel-Lucent Emergency Notification Server (ENS) gère la gestion des appels d'urgence, les alarmes de sécurité sur site et distantes, ainsi que la localisation des appels d'urgence provenant d'un environnement professionnel pour atteindre le centre de réception des appels d'urgence public ou local approprié : PSAP (Public Safety Answering Point ) ou LSAP (Local Safety Answering Point).
ENS offre des fonctionnalités complètes de routage d'appels, d'enregistrement et de conférences et conserve la trace de chaque appel ou notification d'urgence. ENS est totalement intégré à Alcatel-Lucent OpenTouch Suite et à OmniPCX Enterprise dans le cadre d'une solution de bout en bout de communication d'urgence pour campus.
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A scalable and reliable contact center solution for up to 7,000 agents.
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Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.
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OpenTouch Conversation
Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app.
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A comprehensive, modular application for multimedia contact center management.
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OpenTouch Fax Center
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Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.
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Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
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Visual Automated Attendant
In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
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4059 Extended Edition Attendant Console
Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
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