Jeju Shinwha World delivers a "Smart Connecting Room" experience to guests of its 2.5 million square meter resort.

  • 국가: 대한민국
  • 산업: 호텔 관광 서비스업
  • 해결책: 비즈니스 전화 통신

Business Partner: Hansol Inticube Co,.Ltd.

Located on Jeju Island, Jeju Shinhwa World is the largest resort complex and family-friendly vacation facility in Korea. Over about 2.5 million square meters, Jeju Shinhwa World includes hotels, condominiums, theme parks, water parks, meeting facilities, duty free shops and casinos. There are over 2,000 rooms in the five-star Marriott and Landing hotel & resort, and the Somerset premium condominium, with planned expansions for accommodations and entertainment facilities. The resort uses cutting-edge IT technologies to operate efficiently and maximize customer satisfaction.  

 

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제주신화월드리조트는 최고의 맞춤형 서비스를 제공하는 세계적인 스마트 호텔로 거듭나기 위해 지속적으로 시스템을 개선해 나갈 계획입니다. 게스트 서비스를 개선하기 위해 시스템을 업그레이드하여 디지털 상호작용을 극대화 하고 맞춤형 서비스를 지원할 계획입니다.

이종래, 랜딩제주개발 IT 부사장 Ltd 제주신화월드

Jeju Shinhwa World Customer Video

해결 과제

  • Jeju Shinhwa World aims to be a world-class recreation and leisure resort complex that leads the digital transformation of Korea’s hospitality industry. As such, a top priority was to exceed guest expectations by providing a new and differentiated guest experience. 

  • Jeju Shinhwa World wanted a reliable, centrally managed solution to cover its 2.5 million square meter resort. It needed an effective communication solution that met the specific needs of its innovative hospitality environment and could deliver a “Smart Connecting Room” experience.

제품& 서비스
적용 이점

Technical:

  • The OmniPCX-based solution offers high-performance and stable communication environment optimized for hotels with geographical redundancy in two datacenters.
  • OmniVista 8770 Network Management System offers centralized management of the solution across the resort.
  • The Jeju Shinhwa World's digital transformation is just beginning. An IoT Hub at the heart of the solution allows for integrations with any business or guest apps, smart objects, processes or data lakes, which will fuel future digital experiences at the resort.

Financial:

  • The communication solution is helping Jeju Shinhwa World achieve its goal of becoming a world-class recreation and leisure resort complex.
  • 1,300 business phones enable productivity by supporting smooth communication between employees.  

User Experience:

  • The 8088 Smart DeskPhone’s Smart Guest Application powers “Smart Connecting Rooms” by controlling room environment (air-conditioning, lighting, Do Not Disturb, etc.) as well as basic hotel phone functions via touch screen, and providing a guest experience that goes beyond regular hotel services. 
  • Guest information is transferred to the touch screen phone, enabling language settings to be automatically adapted for added convenience.
 
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