Aéroport de Lyon Saint Exupery provides optimal customer service thanks to a centralized, secure infrastructure
산업: 운송, Airport
해결책: 연결된 솔루션 및 서비스
Aéroport de Lyon Saint Exupery which is managed by Aeroports de Lyon has a handling capacity of around 9.6 million passengers, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution. Being able to guarantee no disruption and offer uninterrupted service was also essential. In addition, our partner SYBORD, an associate of RESADIA which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise set up a dedicated team to provide 24/7 service.
항상 일관되고 즉각적인 방식으로 모든 서비스를 제공해야 하는 공항에서는 유연하고 언제든 가능한 커뮤니케이션이 필수 조건입니다. 운영 관리 팀에서 지원되는 ALE 솔루션은 고객들에게 최적의 서비스를 제공할 수 있도록 보장합니다.
Nathalie Rebuffet, 원격 통신/ICTN 담당 프로젝트 관리자, Aeroport de Lyon Saint-Exupery
The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines.
With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.
Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
Operating costs have been reduced by centralizing telephony.
User experience benefits:
Airport staff are assured of being able to communicate without interruption, and so to offer optimum service to their customers.