Managed Services

Outsource the management of your communications or network infrastructure and benefit from a dedicated 24/7 service desk, upgrades and more.

Enjoy the certainty of 24-hour global support for your infrastructure. Our multilingual technical teams operate and maintain your network and respond promptly to incidents and service requests, ensuring consistent high performance throughout your organization.

We produce regular detailed reports on the service quality of your communications, while preventive maintenance helps to identify and resolve problems before they become operational incidents. And our evolution management services seamlessly upgrade your software and hardware, to ensure you always benefit from the latest developments.

하이라이트

Run your network or communications infrastructure 'hands free' - with zero IT headcount if desired

Get the latest technology upgrades as standard

특징

The Alcatel-Lucent Network Operation Center analyzes each request and intervenes remotely or on-site, restoring service within four hours in 95% of emergency incidents.
A dedicated 24/7 multilingual service desk handles service requests
Automated data backups offer secure data storage for the last three months

적용 이점

Reduced workload

Allows added value services to adapt continuously to market requirements (repair price optimization, 'Certified Repair' new life for old products...).

Fixed cost

Fixed-price service contracts make your annual expenditure predictable and easy to budget for.

Optimum performance

Ensure your enterprise always has the latest equipment and software, at no extra cost.

Communications Integration Services

Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.

Customization Services

Meet your business requirements with specific development and integration solutions

Outsource the management of your communications or network infrastructure and benefit from a dedicated 24/7 service desk, upgrades and more.

Network Hardware Support Services

Get more from your network hardware investment with expert support: our hardware support services offer anytime assistance, replacement options and more.

Communications Software Support Services

Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

Education Services: Training and Certification

Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.

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IoT Hub

Use IoT and connected objects intelligence to take immediate and coordinated action

Network Integration Services

Planning a new deployment or upgrade on your network? Don't go it alone. Our integration services team can be with you every step of the way.

Network Software Support Services

Get the most out of your network software investment with expert support. Choose our support services for anytime technical assistance, updates and much more.

Communications Hardware Support Services

Our hardware support services provide technical assistance with your devices, plus an evolution pathway to ensure optimal efficiency and performance.

ALE는 고객 여러분의 의견을 항상 환영합니다. 문의 사항을 제출하거나 주변의 비즈니스 파트너를 찾거나 ALE와 온라인 채팅을 시작해 보세요.