OmniTouch 4625 Interactive Voice Response

For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.

The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.

Highlights

Create a customized welcome experience for your customers
Route inbound calls to the right agents, faster
Gather call data to better understand your customers

Features

Integrates seamlessly with the OmniPCX Enterprise Communication Server
Available in multiple languages for global call centers
10 to 120 ports
Customizable statistics and pre-defined automatic reports
Several IVRs can be configured on the same OmniTouch or OmniPCX Enterprise + Contact Center for load balancing or distributed processing
Easily design or customize self-service applications using the OmniTouch 4625 CCIVR Application Generator

Benefits

Insight

Monitor your performance against KPIs, track post-call satisfaction surveys, call data and other detailed insights.

Cost-saving

Save agent time by automating data collection; quickly adapt voice guides and routing to your changing business needs at no extra cost.

Better agent productivity

Free up your most specialized agents for technical calls while junior staff handle routine calls.

Customer satisfaction

Call identification capabilities enable screen pops containing the caller’s data to help contact center agents provide a faster, more relevant response.

Supporting Documents

Brochure

OmniTouch 4625 Interactive Voice Response

The OmniTouch 4625 Interactive Voice Response (IVR) is a mid-market offering, providing contact centers with scope for application development and updates.

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