Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.

For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.

The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.

Highlights

  • Create a customized welcome experience for your customers
  • Route inbound calls to the right agents, faster
  • Gather call data to better understand your customers

Features

  • Integrates seamlessly with the OmniPCX Enterprise Communication Server
  • Available in multiple languages for global call centers
  • 10 to 120 ports
  • Customizable statistics and pre-defined automatic reports
  • Several IVRs can be configured on the same OmniTouch or OmniPCX Enterprise + Contact Center for load balancing or distributed processing
  • Easily design or customize self-service applications using the OmniTouch 4625 CCIVR Application Generator

Benefits
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