Solution Premier Service (SPS): Provides complete protection to ensure OmniPCX Enterprise or OpenTouch systems and applications are always running at optimal capacity.
Software Maintenance Service (SMS) for SMB: Covers Office communication solutions (OmniPCX Office family) and offers technical support, software patches, maintenance releases and 24x7x365 remote technical assistance in four languages.
Software Assurance for MLE and Software Assurance for SMB: Our latest offer applies to all ALE communications solutions, based on a more flexible and modular subscription model and price per user licenses, to meet future ALE Business Partner needs.
Specific Application Support (SAS): Offers software support for specific developments.
North America: North American OmniPCX Enterprise and OpenTouch systems and applications are covered by SMS and SES, delivered through our certified partners who have unlimited access to our world-class Alcatel-Lucent Customer Care and Professional Services teams.
Software Maintenance Service (SMS) for NA: Offers technical support, software patches and maintenance releases, 24x7x365 remote technical assistance in four languages.
Software Evolution Service (SES) for NA: Extends the SMS offering to include immediate access to all major product enhancements and minor software releases. With SES, your communications applications and systems continuously evolve in line with our product releases to maintain system stability.