ALE shares Artificial Intelligence Research at KES2021 Conference

Emmanuel Helbert
September 29, 2021

ALE shares how innovative approaches to Artificial Intelligence (AI) and Machine Learning (ML) can streamline and transform your customer experience.

Recently, Asma Trabelsi, a member of the Alcatel-Lucent Enterprise Cloud team, shared her PhD expertise in Computer Science and Machine Learning at the 25th International Conference on Knowledge Based and Intelligent Information and Engineering Systems (KES2021), which took place September 8th to 10th, 2021 in Szczecin, Poland.

Asma at KES2021 AI event in Poland blog post image

At the conference Asma presented a paper entitled, "Question Answering Chatbot for Troubleshooting Queries based on Transfer Learning". The paper explores technologies that enable platforms to provide the right response to a query by executing a search in a large documentation database. The goal of the work undertaken was to define a solution, embedded in a chatbot that would provide the correct response to requests made by ALE partners when troubleshooting ALE PBX systems. The study led by Asma, in collaboration with a number of ALE divisions, and with the help of intern, Zeeshan Haque Syed, explores an alternative solution to pre-trained chatbots that avoids having to re-train a model to integrate new question-answer pairs.

The team worked on the documentation database as a whole, without having to train the model to recognize intentions. They highlighted how pre-processing documentation has a deep impact on the overall system performance, and they found that the best results were obtained through a trade-off between accuracy and responsiveness. The work, a multidisciplinary topic at the intersection of data mining and machine learning, is opening up new opportunities in the communications and collaboration market, especially in industry use cases.

This research contribution highlights how using innovative and intelligent Artificial Intelligence (AI) approaches can streamline and transform the customer experience when integrated with the ALE solution portfolio. ALE continues to build upon this work to improve the performance of various BOTs deployed within internal tools.

Learn more about how ALE’s team of research experts is leading the way to deliver leading edge solutions to improve customer experiences.

Emmanuel Helbert

Emmanuel Helbert

Manager Innovation, Alcatel-Lucent Enterprise

Emmanuel Helbert has more than 20 years of experience in the Telecommunication industry as an R&D engineer. Now in charge of managing innovation, he’s developing an innovative mindset within ALE while multiplying inspiring collaborations. He deeply believes that creativity comes from mixing talent and culture and that co-creation is the main engine for disruptive innovation.

About the author

Latest Blogs

blogs-generic-header-l2-l3.jpg
Education

Six steps to student success with digital transformation

An end-to-end digital transformation strategy creates a path to deliver a truly student-centric learning experience in all aspects of campus life.

Data sovereignty blog main image
Rainbow

Data sovereignty starts with knowing the end-to-end solution

As the need for data sovereignty accelerates, solutions must ensure data is managed and stored according to regulations.

Rainbow Office by RC blog on RBO Rooms blog image
Business Continuity

Effective meeting rooms are king in a hybrid work world

Rainbow Office Rooms enables efficient, quick set-up, easy administration video conferencing for today’s hybrid environments.

blog preview image security transport 600x250
Transportation

A transportation network you can trust

In a world of cyberthreats, transportation operators are re-thinking security strategies and adopting new methods for securing access to networks.  

Chat