Marketing and communication specialist at Alcatel-Lucent Enterprise
I’m a marketing and communication specialist with 10 years experience in media and telecommunication services. I’m currently the Hospitality Marketing Manager at Alcatel-Lucent Enterprise.
My media background sparked my passion for stories.
My telecom background taught me how a customer need, answered with a personalized and elegant solution, can bring together separate systems and ultimately people, to carry a business closer to its vision and its customers. What we call “personalized connected experiences”.
My blog posts will address these kinds of experiences, with a focus on Hospitality, its industry trends, its customer experiences and stories.
Your guests want to interact with you from their smartphones, even when they're on your premises.
Being mobile is the way of the world these days – in daily life and in business. But are you letting your workers fulfil their mobile potential?
Mobile guests are changing the experience game in hospitality.
Where does your guest's experience start? Online? On the phone? At the hotel door?
Technology and travel in today's world, the two are mutually exclusive.