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Ludovic Leclerc

Ludovic Leclerc, product marketing manager on Cloud Communications solutions and Rainbow cloud platform, Polytech Nantes, France, Alcatel-Lucent Enterprise.


Ludovic Leclerc

Product Marketing Manager, Alcatel-Lucent Enterprise

Expert for over 20 years in telecommunication solutions, from carrier to enterprise business, Ludovic began his career as a software engineer and then moved to sales support and tendering for complex customer projects. As a Product Marketing Manager, he is currently focused on Cloud Communications and Customer Service solutions. Ludovic holds an Engineering degree in Computer Science (network, system, and cloud) from Polytech Nantes, France.

Posts from the Author

Customer experience blog
Digital Age Communications

Customer experience equals customer satisfaction

Improve your customer experience by connecting your customer with the right expert, at the right time, in the right context.

A woman working on her laptop
Customer Service

An optimised contact centre for a better customer experience

Today’s consumers expect superior customer service, with interactions the way they want, when they want.

Blog 1200x299
Communications Platform As A Service

CPaaS digital engagement improves the customer experience

Cloud-based CPaaS is changing the way enterprises communicate, develop new services, and interact with customers.

Blog 1200x299
Digital Age Communications

Recommendations to guide your digital transformation

Digital transformation helps businesses improve the customer experience, increase employee efficiency and accelerate decision making.