Ludovic Leclerc
Ludovic Leclerc, product marketing manager on Cloud Communications solutions and Rainbow cloud platform, Polytech Nantes, France, Alcatel-Lucent Enterprise.
Ludovic Leclerc
Product Marketing Manager, Alcatel-Lucent EnterprisePosts from the Author
Customer experience equals customer satisfaction
Improve your customer experience by connecting your customer with the right expert, at the right time, in the right context.
An optimised contact centre for a better customer experience
Today’s consumers expect superior customer service, with interactions the way they want, when they want.
CPaaS digital engagement improves the customer experience
Cloud-based CPaaS is changing the way enterprises communicate, develop new services, and interact with customers.
Recommendations to guide your digital transformation
Digital transformation helps businesses improve the customer experience, increase employee efficiency and accelerate decision making.
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