Create a ‘feel good’ work environment

June 22, 2023

A digital workplace is crucial to positively impact motivation, productivity, engagement, work-life balance and retention.

Employee Experience in Comms blog image

Did you know that by 2025, massive generational shifts will force 75% of organisations to adapt their hybrid work strategies to include demands for radical flexibility?1

It has been said that employees are an organisation’s greatest asset. At ALE we believe that’s true. That’s why we think it’s crucial for businesses to make their employee’s experience a top priority, whether at home, in the office or on the go.

Organisations have recently been challenged to respond to workplace disruptions. To keep their businesses afloat they have had to quickly pivot to new ways of working. The good news is many showed up with remarkable resiliency and adaptability. Digital transformations that were at a nascent stage were accelerated as cloud-based communications and collaboration solutions were adopted to help ensure business continuity.

Today’s ongoing uncertain economic and social environment continues to throw new  challenges at organisations, including competitive talent recruiting, new working model expectations and rapidly changing customer demands. It will be up to business leaders to prioritise the employee experience, to create a strategy to retain and attract talent, all while growing the business in today’s new work environment.

The new flexible digital workplace

Recognising the importance of the employee experience, goes beyond traditional notions of employee satisfaction or engagement. Today it encompasses the overall journey and interactions an employee has with their organisation, teams and business contacts, among others. A positive employee experience is crucial for fostering productivity and innovation and cultivating a healthy company culture.

The first step is to accept the fact that today’s employees want more work flexibility and expect employers to provide it.

To keep business running, with happy employees delivering first-class customer service, offering a hybrid digital workplace is a good option. It provides a ‘feel good’ place where employees can work from home, at the office or remotely, while remaining  connected wherever they are. It also means your employees can enjoy a better work-life balance without impacting performance.

A flexible work environment is not enough

Equipped with the appropriate communications and collaboration cloud-based services, applications, tools and devices, your workforce can outperform their rivals. Additionally, it creates an opportunity to increase employee engagement, satisfaction and motivation resulting in higher customer satisfaction and better business outcomes.

Our ALE comprehensive portfolio of digital communications and collaboration solutions, systems, applications  and devices such as phones, softphones, mobile handsets and headsets, enable the flexible digital workplace your employees are demanding. Our unique “à-la-carte” cloud model options including hybrid, on premises and full cloud solutions help make this possible as businesses struggle to do more with less.

To meet expectations, the digital workplace needs to provide the right apps and devices to enable employees to do their job easily without having to spend time with IT fixing connection issues or spending hours learning new software programs or apps.

Every workforce is comprised of different profiles and jobs such as front-line employees, back-office staff, customer service personnel, sales and remote workers. It’s important to equip each employee with the tools to improve their engagement, productivity and motivation. These include:

  • Intuitive and secure cloud-based communications and collaboration applications
  • Real-time communications services such as enterprise-grade telephony
  • Team collaboration services
  • State-of-the-art phones
  • Mobile handsets and smartphone apps
  • Software-based phones to enable communications from anywhere

Equipping employees with the appropriate tools allows:

  • Them to engage in context-based customer interactions that provide the right information at the right time, producing better business results
  • Increased employee engagement: When employees have a positive experience at work, they are more likely to be engaged and committed to their roles. Engaged employees who are passionate about their work, go the extra mile, and contribute to the organisation's success.
  • Enhanced productivity and performance: Satisfied employees are more motivated and productive, leading to improved individual and team performance. Employees feel connected to the organisation's goals, understand their role in achieving them, and have the necessary resources and support to excel.
  • Talent attraction and retention: A positive employee experience is a powerful tool for attracting and retaining top talent. Word-of-mouth recommendations from satisfied employees can bolster an organisation's brand, making them an employer of choice in a competitive job market.
  • Innovation and creativity: When employees feel supported and empowered, they are more likely to think creatively, take risks and contribute innovative ideas. A positive employee experience nurtures a culture of innovation and ongoing improvement.

Keeping  your employee moral high, will keep your business thriving.

Employees have spoken

Enhancing the employee experience is no longer an option. It is critical for success and is possible with a flexible digital workplace, which is now becoming the norm.

By prioritising employee well-being, offering flexibility and an attractive workplace with the communications and collaboration tools to foster teamwork and create a winning environment, organisations can create a fulfilling and engaging experience for their employees.

Positive employee experiences can increase engagement, improve productivity, and create a culture of innovation. Ultimately, it allows organisations to attract and retain top talent, and build a workforce that thrives and drives the business forward in today's competitive landscape.

Learn more about the employee experience in our eBook: “Improving the employee experience in the digital communications era”.

Source 1: Gartner Predicts, 2022: Digital Workplace is Foundational for Employee Experience Lane Severson, et al., December 2021.

Isabelle Huitric

Cloud and Communications Program Marketing Director at Alcatel-Lucent Enterprise

Currently Cloud and Communications Program Marketing Director at Alcatel-Lucent Enterprise, Isabelle has many years of experience in IT, cloud, telecommunications, digital marketing, channel marketing and project management. Before this role as a Program Marketing Director for Services, she provided marketing support for ALE Services and Professional Services business division. Other prior positions included Marketing and Communications director and Channel Marketing director in France and abroad.

Isabelle is passionate about new technologies. Along with her international work experiences in different marketing positions in IT, Cloud and Communications sectors, she enjoys exchanging ideas on market and industry trends as well as discussing enterprise challenges. She also has solid experience in building and sustaining customer relationships in complex international B2B situations.

Isabelle holds a Multimedia Project Manager degree from the IIM of Paris (Institut of the Internet and Multimedia), and a degree in Administration, Economics and Social studies from the University of Brest.


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