ASL Milano 2
Using Alcatel-Lucent Enterprise solutions, the ASL Milano health service developed a high-performance, reliable system.
- Country: Italy
- Industry: Healthcare
- Solution: Autonomous Network, Connected Solutions and Devices
ASL Milano 2 was founded in 1998 when the different health centers in Southeastern Milan joined forces.
With its 57 municipalities and a population of about 630,000 citizens, ASL Milano 2 provides its services through a network of 33 connected facilities.
The service delivered by Alcatel-Lucent Enterprise also improved infrastructure security, thanks to the new spatial redundancy function. In case of issues, the management of the affected exchange is transferred to an exchange at another company building, thus providing communication continuity, as well preserving the investments we made.
Challenges
- ASL Milano 2 needed to update its telephony system to comply with new government regulations.
- It also wanted to centralize the management of its 27 telephone exchanges while reducing operating and maintenance costs.
- In addition, it was important for the health center to ensure better service continuity and implement a more efficient backup system.
Results
Technical benefits:
- The new solution simplifies system management, provides higher security (access control) for the center’s highly sensitive data and supports service optimization. It has also enabled communication and services for facilities without telephone exchanges.
- The special redundancy features have reduced the number of support interventions required.
Financial benefits:
- Costs have been reduced thanks to communications infrastructure upgrades, including the implementation of VoIP technology, and a decrease in technical support interventions.
User experience benefits:
- Incoming calls are managed in real time, routed from a toll-free number to private branch exchanges, offering more efficient communication for patients and ASL Milano 2 personnel.
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ASL Milano 2's Success Story
DownloadThis short case study shows how ASL Milano 2 benefited from a new communication infrastructure to create a better experience for its users.