Using Alcatel-Lucent Enterprise solutions, the ASL Milano health service developed a high-performance, reliable system.

  • Country: Italy
  • Industry: Healthcare
  • Solution: Mobile Campus, Business Telephony

ASL Milano 2 was founded in 1998 when the different health centers in Southeastern Milan joined forces.
 
With its 57 municipalities and a population of about 630,000 citizens, ASL Milano 2 provides its services through a network of 33 connected facilities.

ASL Milano 2 logo
ASL Milano 2 customer reference image 480x480

The service delivered by Alcatel-Lucent Enterprise also improved infrastructure security, thanks to the new spatial redundancy function. In case of issues, the management of the affected exchange is transferred to an exchange at another company building, thus providing communication continuity, as well preserving the investments we made.

Claudio Valota, CIO, ASL MILANO

Challenges

 
  • ASL Milano 2 needed to update its telephony system to comply with new government regulations.
  • It also wanted to centralize the management of its 27 telephone exchanges while reducing operating and maintenance costs.
  • In addition, it was important for the health center to ensure better service continuity and implement a more efficient backup system.

Products & Solutions

Products:

  • OmniPCX Office Rich Communication Edition
  • OmniSwitch 6450 Stackable LAN Switch

Solutions:

  • Business Telephony
  • Mobile Campus

 

Benefits

Technical:

  • The new solution simplifies system management, provides higher security (access control) for the center’s highly sensitive data and supports service optimization. It has also enabled communication and services for facilities without telephone exchanges.
  • The special redundancy features have reduced the number of support interventions required.

Financial:

  • Costs have been reduced thanks to communications infrastructure upgrades, including the implementation of VoIP technology, and a decrease in technical support interventions.

User Experience:

  • Incoming calls are managed in real time, routed from a toll-free number to private branch exchanges, offering more efficient communication for patients and ASL Milano 2 personnel.
Documents
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