The CH Péronne was already familiar with Alcatel-Lucent Enterprise solutions and was convinced that the scalability of the proposed system would meet its present and future needs.

  • Country: France
  • Industry: Healthcare
  • Solution: Business Telephony

The Centre Hospitalier de Péronne (CH Péronne) hospital complex is located in the French department of the Somme.

The hospital, which operates numerous services including an ER, has 348 patient beds and spaces. The CH Péronne employs 72 practitioners and 513 non-medical staff that handle the 8000 hospitalizations, 80,000 consultations and 14,000 visits to the ER each year.

Thanks to Etit and its partner Resadia, who holds the UGAP contract for telephony systems with Alcatel-Lucent Enterprise, the hospital benefited from commercial terms that helped optimize its budget.

CH Peronne logo
Centre Hospitalier de Peronne customer reference image 480x480

I know the Alcatel-Lucent Enterprise solutions well and I trust them completely. Our new telephony system will help the CH Péronne continue the large scale modernization of our infrastructure. One day, we hope to be on 100% IP!

Philippe Huddlestone, Technical Director and IT Security Manager, Centre Hospitalier de Péronne

Challenges

  • The CH Péronne wanted to replace the fragmented and aging telephony infrastructure with a modern and centralized IP network across its 7 sites.
  • In addition, the nurses needed to increase their onsite mobility while remaining reachable by patients at all times.
  • The CH Péronne required a scalable system that could support its participation in the planned grouping of, and network interconnection with, regional health facilities to better serve residents.

Products & Solutions

Products:

  • OpenTouch Fax Center
  • OmniPCX Enterprise Communication Server
  • OmniVista 8770 Network Management System
  • 4645 Voice Messaging Services

Solution:

  • Business Telephony

 

Benefits

Technical:

  • When emergency protocols need to be activated, 6 dedicated reserve IP phones will be set up and connected in minutes to enable effective crisis or catastrophe situation management without delay.
  • The solution’s scalability will facilitate network interconnection with other regional facilities. It will also serve as a base for future initiatives like the creation of a call center and the implementation of multimedia technology for patients.

Financial:

  • The IP network has drastically reduced communication costs.
  • Maintenance costs have also decreased thanks to the new simplified network.

User:

  • Mobile handsets give the nurses greater mobility, making them more effective and productive.
  • Patients can reach hospital staff anytime, anywhere, allowing for better care.
 
Documents
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