City College of San Francisco
City College of San Francisco (CCSF) needed to upgrade its handsets, generate savings and increase cost transparency. Furthermore, the college was looking for a robust solution that would maximize its equipment investment, while meeting the college’s continually evolving needs.
- Country: United States Of America
- Industry: Education
- Solution: Connected Solutions and Devices
City College of San Francisco is the largest community college in California. Every year, it accommodates 70,000 students in its 10 facilities spread throughout the city.
We are very satisfied with the telephony solution purchased in 2003. With the help of Morse Communications, we continue to capitalize on our initial investment and we’re starting to implement a new generation of Alcatel-Lucent Enterprise phones as well.
Challenges
- The college needed to upgrade its handsets, generate savings and increase cost transparency.
- In 2003, CCSF initiated a tender process for the replacement of its existing Centrex-based telephony.
- CCSF was looking for a robust solution that would maximize its equipment investment.
- They needed a solution that would be flexible enough to meet the college’s continually evolving needs.
Results
Technical benefits:
- Morse Communications accompanies CCSF in making regular software upgrades so the college can benefit from the latest features, such as conferencing.
- After the initial telephony upgrade in 2003, CCSF is now progressively adding new Alcatel-Lucent 8 IP Touch Phones to its network, including in a number of classrooms, offering better sound quality.
Financial benefits:
- CCSF has moved to a more cost effective one-time charge per user financial model.
- The durable solution, combined with regular upgrades, has enabled CCSF to get an excellent ROI on their initial investment.
User experience benefits:
- Users benefit from quality handsets that are continually upgraded to offer the best possible service.
- Staff from the 10 different facilities can easily communicate with one another.
Products & Solutions
Products:
- OmniPCX Enterprise Communication Server
- 8 Series IP Touch Phones
- 4059 IP Attendant Console
Solution:
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City College of San Francisco's Success Story
DownloadThis short case study shows how the City College of San Francisco upgraded its telephony system with high quality handsets, generating big cost savings.