City College of San Francisco (CCSF) needed to upgrade its handsets, generate savings and increase cost transparency. Furthermore, the college was looking for a robust solution that would maximize its equipment investment, while meeting the college’s continually evolving needs.

  • Country: United States Of America
  • Industry: Education
  • Solution: Business Telephony

City College of San Francisco is the largest community college in California. Every year, it accommodates 70,000 students in its 10 facilities spread throughout the city.

City College of San Francisco Appli logo
City College of San Francisco Image

We are very satisfied with the telephony solution purchased in 2003. With the help of Morse Communications, we continue to capitalize on our initial investment and we’re starting to implement a new generation of Alcatel-Lucent Enterprise phones as well.

Tim Ryan, Technical Operations Manager, City College of San Francisco

Challenges

  • The college needed to upgrade its handsets, generate savings and increase cost transparency.

  • In 2003, CCSF initiated a tender process for the replacement of its existing Centrex-based telephony.

  • CCSF was looking for a robust solution that would maximize its equipment investment.

  • They needed a solution that would be flexible enough to meet the college’s continually evolving needs.

Products & Solutions

Products:

  • OmniPCX Enterprise Communication Server
  • 8 Series IP Touch Phones
  • 4059 IP Attendant Console

Solution:

  • Business Telephony
Benefits

Technical:

  • Morse Communications accompanies CCSF in making regular software upgrades so the college can benefit from the latest features, such as conferencing.
  • After the initial telephony upgrade in 2003, CCSF is now progressively adding new Alcatel-Lucent 8 IP Touch Phones to its network, including in a number of classrooms, offering better sound quality.

Financial:

  • CCSF has moved to a more cost effective one-time charge per user financial model. 
  • The durable solution, combined with regular upgrades, has enabled CCSF to get an excellent ROI on their initial investment.

User Experience:

  • Users benefit from quality handsets that are continually upgraded to offer the best possible service.
  • Staff from the 10 different facilities can easily communicate with one another.
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