EWE Group adopted cloud-based telephony to ease communications and make savings.

Country: Germany
Industry: Energy & Utilities
Solution: Business Telephony, Cloud Communications, Unified Communications

EWE Group is a German energy, telecommunications, and information technology group.

Ewe Group, Germany Customer Reference Photo

The virtualized telephone equipment offers us the highest degree of flexibility and full cost control at the same time.

Ludwig Kohnen, Managing Director

EWE-Group

Challenges

The EWE Group wanted a solution to the technical difficulties and phone outages caused by its aging and complex network infrastructure. It was also looking to generate important cost savings.
The 250 Private Branch Exchanges (PBX) in service, few of which were IP based, came from different vendors and presented interoperability problems. Finding staff with the know-how to manage the many systems had become expensive and difficult.
As an energy company, EWE needed to support its teams in remote locations. It was critical that the solution offers high availability, ensure business continuity, and connect to analog radio stations.

Products & Solutions

Products

Business DECT Handsets
Smart DeskPhones

Solutions

Business Telephony
Cloud Communications
Mobility
Unified Communications and Collaboration

Benefits

EWE Group now leases its network services from EWE Tel and is no longer burdened by network management and maintenance
Phone outages are a thing of the past thanks to the redundant telecommunications network
The consumption based model means that EWE Group only pays for what it uses
Important savings have been achieved thanks to substantially lower operation, installation and maintenance costs
ROI will be achieved in under 4 years
Employees in remote regions are constantly connected to the network via their analog radios
The new infrastructure promotes mobility and enables users to connect with multiple mobile devices

Documents

Short case study

EWE Group's Success Story

EWE Group adopted a cloud-based telephony solution to offer reliable communications to employees and to benefit from a consumption-based pricing model.

DC Water

Following the successful deployment of an ALE infrastructure, additional modules were implemented to provide a comprehensive management solution, allowing cal…

Bank of Africa Senegal customer reference image 480x480

BOA Group Senegal

The Bank of Africa (BOA) Senegal improves its employees’ communications experience with an Alcatel-Lucent telephony solution.

Buddha Bar, France Customer Reference Photo

Buddha Bar Hotel

Buddha Bar Hotel installed a Unified Communications solution for optimal client service.

Criminal Sanctions Agency

The Criminal Sanctions Agency installed an advanced voice over IP (VoIP) telephony system to improve efficiency for supervising and monitoring inmates' outgoin…

Emirates Palace

The hotel provides its guests with an innovative BYOD solution that allows them to use their very own mobile devices to make calls at no additional cost.

Grup Sisquella

Unified communications help Grup Sisquella to improve customer service and satisfaction.

Dallas International School

Dallas International School (DIS) is a pre-K through grade 12 private school with a bilingual academic program.

Columbus Capital Lending

Columbus Capital Lending is a residential mortgage company headquartered in Miami, Florida that offers a wide variety of mortgage products focused on new home …

Liverpool Hospital

Liverpool Hospital is undergoing a major redevelopment project to meet the needs of a growing population, and to ensure it can provide up-to-date healthcare se…

Tulip Inn Padova

The Tulip Inn Padova completely overhauled the telecommunications infrastructure to provide better customer service and facilitate employee productivity.

Societe D'Energy et D'Eau du Gabon, Gabon Reference Photo

Société d'Energie et d'Eau du Gabon (SEEG)

SEEG’s new infrastructure and call center improve customer service, support the company’s 18 sites in Gabon and reduce the cost of communications between sites.

Civil Aviation Authority

The Civil Aviation Authority in Uganda moved its communications to ALE for nationwide airport communications.

Bank of Africa Group customer reference image 480x480

BOA Group

The Bank of Africa (BOA) Group saw greater performance, better responsiveness and higher availability with the newly implemented communications solutions.

BMW International Open

For the 28th year of this event, ALE provided 58,500 spectators with reliable wireless connectivity, helping everyone to have an extraordinary day at the golf …

China Eastern Airlines

ALE's industry-leading technology boosts China Eastern's global call center and voice platform.

We'd love to hear from you. Submit an inquiry, find your nearest Business Partner or chat to us online.