Ospedale Maggiore Policlinico di Milano was looking for a technological partner able to ensure a secure service and to maintain the infrastructure operation running during the update phase of its main facilities.

  • Country: Italy
  • Industry: Healthcare
  • Solution: Business Telephony

Ospedale Maggiore Policlinico di Milano also needed to introduce the "spatial redundancy" (2 call server in two different server farm) – feature, which is crucial to ensure security, availability and reliability of its telecommunications system.

Ospedale Maggiore Policlinico di Milano is one of the most ancient hospitals in Italy, founded by the Duke Francesco Sforza in 1456.

A “city” dedicated to health in the center of Milan, distributed in over 26 different pavilions, visited by more than one million patients a year.

It aims to improve patient care mainly through scientific research and innovation derived from it.

Policlinico di Milano LOGO logo
Fondazione IRCCS ospedale Maggiore Policlinico di Milano 480x480
Thanks to the IP telephony technologies implementation we can now offer better services across all the Policlinico and help the hospital to reach new and important goals. This evolution will allow BYOD on our enterprise communication systems and significantly reduce hospital costs.

Alberico Bonalumi, Director of Informations Systems, Fondazione IRCCS - Ospedale Maggiore Policlinico di Milano


  •  To improve the security, availability and update the communications management system.
  • To implement a mobile communications management system including Bring Your Own Device (BYOD)
  • To avoid any impact on the core processes of the hospital and disruption to the public service during the infrastructure update.

Products & Solutions


  • OmniPCX Enterprise Communication Server
  • OmniVista 4760 Network Management system
  • IP Touch 4018




  • Voice system with the possibility of new applications and a smooth migration to IP telephones.
  • Better users’ management with a significant time and costs savings.


  • Protection of past investments.
  • Three implementation phases for a better cost optimization.


  • Increased quality of work and employee satisfaction thanks to the replacement of DECT with BYOD systems.
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