Mercy Hospice Auckland

Alcatel-Lucent Enterprise was the prime choice for Mercy Hospice Auckland, as they were able to offer a simple end-to-end voice and data solution, along with enabling wireless connectivity for the organization.

  • Country: New Zealand
  • Industry: Healthcare
  • Solution: Small and Medium Business, Connected Solutions and Devices

Mercy Hospice Auckland provides a range of specialist community palliative care for people facing life limiting illnesses, caring for them with the utmost professional skill, compassion, and quality of service.

This non-profit organization also offers support to families, friends and caregivers, to help them cope with problems arising from the illness. 

Mercy Hospice Auckland became focused on transforming its infrastructure in order to provide the right technology to support its employees across different sites and multiple devices.

When choosing a vendor, Mercy Hospice Auckland imagined that the solutions Alcatel-Lucent Enterprise could supply would result in a more collaborative communications system, as well as reducing costs for system maintenance.

Mercy Hospice Auckland logo
Cogent and Alcatel-Lucent Enterprise helped us establish a cost-effective, connected infrastructure in order to improve the experience for our in-patients by providing them with a broad range of reliable and robust communication services, such as email and live chat, to better connect patients with family and friends. Our nurses also now have the tools to engage and collaborate on the fly in order to spend more time with patients and less time on the phone.
Michael Misomphane, IT Coordinator, Mercy Hospice Auckland



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