
MEWA Textil-Service
Standardisation of the pan-European telecommunications landscape increases efficiency and convenience.
- Country: Germany
- Industry: Services
- Solution: Cloud Communications, Unified Communications, Connected Solutions and Devices
MEWA Textil-Service offers full service for workwear, protective clothing, cleaning cloths, and other industrial textiles. With 45 locations in 14 countries, 5,700 employees, and 190,000 customers, MEWA is one of the leading textile management providers in Europe.

Challenges
In 2017, MEWA decided to replace its very heterogeneous telecommunications infrastructure with a standardised solution for all locations. The new system would provide a modern working environment, including telephony and Unified Communications functions such as chat, voice mail, and collaboration tools, and be available on-site and remotely.
Action
Results
Technical benefits
- Cloud-based server installation simplifies roll-out and maintenance
- Central administration with cross-location network management
- Uniform functions and service levels at all locations
- New applications only need to be tested once
- Intelligent call routing
- Automatic alarms
Financial benefits
- More efficient staff utilisation
- Increased transparency
- Synergies and cost savings through standardisation and lower administration costs
User experience benefits
- Extremely fast setup of remote workplaces with seamless availability and productivity for users working from home
- Softphone clients provide convenient telephony functions on desktops and mobile devices
- Call forwarding allows users to control their availability
Products & Solutions
Products
- Alcatel-Lucent OmniPCX® Enterprise Communications Server
- Alcatel-Lucent DeskPhones 8018(s), 8028(s), 8058s, 8029(s)
- Alcatel-Lucent Omnivista® 8770 Network Management System
- Alcatel-Lucent OpenTouch® Unified Communications
- Alcatel-Lucent OpenTouch® Softphone
- robot5 Agent Line Office und robot5 Alarmserver
Solutions
Documents
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MEWA case study
Discover how MEWA Textil-Service decided to replace its very heterogeneous telecommunications infrastructure with a standardised solution for all locations.
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MEWA case study
Discover how MEWA Textil-Service decided to replace its very heterogeneous telecommunications infrastructure with a standardised solution for all locations.