a group of people sitting around a table looking at a computer screen

Microchoix Maroc

Microchoix Maroc implemented a centralized solution to improve real time system management and interactivity between employees and customers.

  • Country: Morocco
  • Industry: Services
  • Solution: Connected Solutions and Devices, Customer Service, Autonomous Network

As a leading company in the re-sale of computer and multimedia equipment, Microchoix Maroc has become the reference brand in the regional hi-tech sector.

Considered to be the number one e-commerce site in Morocco, the company built its success based on a strategy for developing online commerce with the creation of a network of 14 sales outlets.

By simplifying the supply chain, Microchoix Maroc offers the possibility of buying directly from the importer.

The company can therefore propose its 150,000 regular customers the best value for money. The demonstration of the Alcatel-Lucent Enterprise products efficiency and the performance of the proposed solution, together with the support and advice of the business partner, MSD Network, were determining factors in the final decision.

Microchoix Maroc logo
The solution set up in our sites enabled us to increase the potential of the customer orders thanks to real time management of our call flows. Rigorous tracking of our production and the performance of our employees guarantees proximity relations with our customers.
Adil Amine, e-Commerce Manager, Microchoix Maroc



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