The Tulip Inn Padova completely overhauled their telecommunications infrastructure to provide better customer service and facilitate employee productivity.

  • Country: Italy
  • Industry: Hospitality
  • Solution: Business Telephony

The Tulip Inn Padova is a 3-star hotel that offers quiet and affordable accommodation in Padua. The hotel provides better customer service and has facilitated employee productivity, thanks to renewed telecommunications infrastructure.

Tulip Inn Padova logo
Tulip Inn Padova, Italy Customer Reference Photo

Eti System, an Alcatel-Lucent Enterprise certified partner, has been able to offer the Hospitality Alcatel-Lucent Enterprise solution features during the renewal process of Hotel Tulip Inn Padova’s communication infrastructure, improving user services and helping to improve our infrastructure.

Nadir Sarikurt, General Director, Tulip Inn Padova

Challenges

  • The Tulip Inn Padova chose to completely renew its telecommunications infrastructure in order to provide a better service to its customers and to facilitate the work and productivity of its employees.

Products & Solutions

Products

  • DeskPhones
  • OmniPCX Office Rich Communication Edition
  • OpenTouch Conversation for SMB

Solutions

  • Business Telephony
  • Mobile Communications
Benefits
  • The quality of communications is higher, thanks to the Alcatel-Lucent 8028 Premium Deskphones.
  • The solution makes the management of hotel services simpler.
  • Costs are streamlined through the use of VoIP lines in SIP Trunk as well as the implementation of a single platform for managing traditional and mobile IP telephony terminals.
  • Check-in and check-out services have been optimized and simplified.
  • The new phones enable the staff to communicate more simply and efficiently.
Documents
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