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Conversational AI upgrades call centre solution

December 8, 2022

Alcatel-Lucent Enterprise partners with Amelia to enhance call centre efficiency and overall customer satisfaction

Across all industries, the call centre plays a fundamental role as the gateway to entire organisations. As the first point-of-contact and the resource for call routing, this business unit must not solely excel at customer service or efficiency — it must excel at both. Alcatel-Lucent Enterprise is on a mission to meet this challenge for today’s call centres and we are thrilled they have chosen us as their partner on this quest. We are excited to work together improve call centre operations and enhance overall customer satisfaction for Alcatel-Lucent Enterprise’s clients.
Chetan Dube, CEO of Amelia

About Alcatel-Lucent Enterprise

About Amelia


Alcatel-Lucent Enterprise:

Carine Bowen

Global Press