Amelia

Amelia is an Enterprise Conversational AI solution that integrates and automates voice and chat channels with live agents – all underpinned with evolved process automation.

Partner Level: Solution Vendor Qualified
Partner Solution: Conversational agent
Region: APAC, CALA, EMEA, NAR, Worldwide
Industry: Education, Government, Healthcare

The Amelia Conversational AI solution enables companies to design custom-made, no-code Conversational AI agents at scale for a variety of use cases, accelerating deployment speed and time-to-value.
Amelia understands caller requests and engages in natural language conversations to deliver the best elements of human interaction – expression, emotion and understanding – driving better user experiences, deeper connections, and greater business value. Amelia assists human agents by handling mundane tasks 24/7.
The objective of the partnership between ALE and Amelia is to offer businesses a complete and modern enterprise private telephony and call center telephony management system, enriched with Conversational AI capabilities. By leveraging natural language processing, businesses would can handle incoming and outgoing campaign calls more efficiently, as the technology enables better call routing performance and can fully resolve calls regarding frequently asked questions, personalized queries, and transactional requests, such as processing a payment, making an appointment, creating tickets, upgrading a service, and more.
Businesses would then be able to scale up and immediately complete customer transactions and interactions in natural language, even outside business hours, without adding additional resources. Doing so allows the existing workforce to focus on higher-value customer requests and job functions.
The joint ALE-Amelia value proposition delivers enhanced customer satisfaction, digital transformation and higher returns on investment, in addition to positioning businesses to grow and meet their customers’ expectations with a combined human-digital workforce