Conviviance
Conviviance enhances call reception and customer engagement through cutting-edge AI-powered solutions.
- Partner Level: Solution Vendor Qualified
- Partner Solution: Attendant
- Region: EMEA
- Industry: All Industries
Conviviance is a company specializing in the development, publishing, and marketing of voice-recognition and AI Voicebot for telephone call processing.
ALiS®
Voice/Bot/CRM/Alert Server / Natural language / Speech synthesis / Artificial intelligence / API connection (Teams/365/WhatsApp/...)
Benefits
- 24/7 intelligent call handling: Handle all incoming calls around the clock with an interactive voice server, ensuring a professional and always-available customer experience.
- Automatic and personalized call routing: Automatically direct each call to the right person or department based on caller profile, history, or status — including VIP and blacklist management.
- Fast and easy system integration: Easily connect to your databases (CSV, ODBC, Web Services…) to display relevant information in real time and personalize every interaction.
- AI-powered customer experience: Leverage natural language processing, speech recognition, and AI to understand requests, automate responses, and enhance customer engagement.