Conviviance is a company specializing in the development, publishing and marketing of voice-recognition solutions in the field of telephone call processing. Conviviance aims to improve the quality of reception and the customer relationship.
- Partner Level: Solution Vendor Qualified
- Partner Solution: Attendant
- Region: EMEA
- Industry: Education, Government, Healthcare, Hospitality, Other, Transportation
StandVoice® / HelpVoice® / CallVoice®
Virtual Assistant with DTMF technology / Premium agent for customer relationship management e-business and vocal CRM system / automatic outbound messages player.
- 24/7 welcoming call and available service « always-on » with SDA management. Support multi-places / multi-services / multi-levels / multi-languages - VIP/Blacklisting functions according to incoming call - Speech recognition for usual orders/expressions or DTMF touch
- Call management to requested service or people - Many smart cases to manage inbound calls and personalize tree structures
- Plug in any DBase, simple and fast with any data and format (input format like CSV / ODBC / Web Services / ...) - Caller identification from phone number or signing login/password with DTMF or speech recognition - Contextual information from personalized profile to be displayed according to profile or caller’s data information - Call’s automatic display according to information and status in database - Recording and write information to update database from vocal/DTMF orders (meeting schedule, option renewal...) - Payment orders with credit card included in features