Engage is the industry leading omnichannel recording and interaction management platform. With a feature-rich set of capture types to support any omnichannel strategy, it allows organizations to obtain valuable quality, compliance, and business insights at their fingertips while decreasing the resources needed to manage the system.
Engage provides next generation recording continuity architectures as the applications they enable become more critical to your day to day operations, and thus reduces Total Cost of Ownership.
Record all channels, over the same server, creating operational efficiency and lower costs
Be ready for any channel, now and future: voice, chat, video, email, social media and more
Mission critical and DIY approach
Manage policies from one single location and automate compliance processes with Compliance Center
Real Time compliance notifications with IntelliAgent
Ensure compliance and quality on new channels from day one, with your existing system
Business users & customer experience:
Ensure customers hear the same company voice
Analyze all customer segments and channels to uncover business insights
Calibrate employee evaluations for all channels
Get a full picture of the customer interaction chain
Apply a coherent strategy for compliance, quality, performance and analytics across all channels