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    Vurella

    Vurella is a UK software company that develops and supports its products worldwide. Its vSUITE solution is tightly integrated with ALE’s Rainbow platform to offer a seamless user experience.

    • Partner Level: Solution Vendor Qualified, Expert Developer Qualified
    • Partner Solution: Voice Recording, Rainbow, Contact Centers, CTI integrations, Attendant
    • Region: EMEA
    • Industry: All Industries
    Vurella logo

    Expert Telephony Solutions Provider and Developer

    Vurella’s vSUITE includes a professional contact centre with skill-based routing, wallboard and supervisor management. vSUITE also includes PCI/GDPR compliant call recording and CTI integration for Alcatel-Lucent Enterprise platforms. All features are tightly integrated with ALE’s Rainbow platform and can be supplied both on premise or in hosted environment.

    Solutions for OmniPCX OXO Connect

    • Contact Centre (Call Routing, Wallboard, Supervisor, Outbound Dialling)
    • Console (Call Queuing, Contact Directory, Call Handling)
    • Auto-Attendant / IVR
    • CTI Integration
    • PCI/GDPR Compliant Call Recording (SIP, PRI, BRI, Analogue)
    • Call Logging & Statistics

    vSUITE

    vSUITE is a professional telephony solution offering a wide range of features designed to enrich your client’s Alcatel-Lucent telephony platform. vSUITE can support large corporate enterprises or a small to medium sized businesses.

    Rainbow Agent

    By utilising ALE’s Rainbow telephony, agents can handle calls using their Rainbow client.

    Rainbow agent in Vurella vSuite solution

    Desktop Agent

    If Rainbow is not required, agents can handle calls using Vurella’s standard desktop agent.
    Vurella desktop agent from vSuite solution

    Wallboard

    Provides live contact centre statistics via a browser or large screen monitor.
    walboard image in Vurella vSuite solution

    Supervisor

    Provides automated reporting for both contact centre and call logging.
    Supervizor image from Vurella vSuite solution




    Rainbow Console

    Screen-based operator console designed to work with ALE’s Rainbow platform.
    Rainbow console in Vurella vSuite solution

    Call Recording

    PCI/GDPR compliant recording with permission-based call search and playback.

    Call Record

    vSUITE FEATURES:

    Contact Centre

    General

    • Dynamic Service Hours
    • Browser based configurations

    Overflow

    • Maximum callers waiting
    • Maximum Wait Time
    • Time of day 
    • No Agents Logged In

    Call Routing Options

    • Skill-based
    • Circular
    • Sequential
    • Longest Idle

    In-Queue Messaging

    • Welcome Message
    • In-Queue Position
    • Personalized Messages
    • Music on-hold
    • Call me back

    Agent Features

    • Login / Logout
    • Available / Unavailable
    • Unlimited / Absence codes 
    • Raise Hand
    • After call Reason Codes & Description

    Wallboard

    • Live Call Statistics
    • Visual & Audible alerts
    • Multiple Queues Display
    • Configurable Layout
    • Summary Queue

    Outboud

    • Return Abandonned calls
    • Schedule Call-Backs
    • Contact Dialling
    • Create Outbound Schedules

    Supervisor

    • Agent Status Dashboard
    • Login/Set Agents Availability
    • ACD Reporting with Automatic Email Facility
    • Call Reporting

    Rainbow Console

    General

    • Dynamic Service Hours
    • Fully Browser Based Application
    • Drag & Drop Enabled

    Call Queueing

    • Multipke Queues
    • Prioritized by Longust Waiting

    In-Queue Messaging

    • Welcome Message
    • In-Queue Position
    • Music on-hold

    Overflow

    • Maximum Callers Waiting
    • Maximum Wait Time
    • Time of Day 
    • No Agents Logged In

    Operator Features

    • Answer Next Call or Cherry Pick
    • Caller Notes
    • Schedule Call-Backs
    • Contact Directory with Search & Filter
    • Transfer calls to Contacts Centre

    Auto Attendant / IVR

    General

    • Dynamic Service Hours
    • Browser Based Application

    Features

    • Multiple Trees & Nodes
    • Multi-Lingual
    • Personalised Caller Options
    • Transfer to Tree, Node, Queue or Number
    • Retry & Option Attempt Management
    • Text to Speech Facility.

    Call Recording

    Recording

    • Extension & Trunk Side

    Support Formats

    • SIP, PRI, BRI, Analog

     PCI/GDPR Compliant Features Features

    • Pause & Resume Recording
    • Encrypted Recording Search & Playback
    • User Controlled Access Call Notes
    • Delete on Request (Permission Based) Call Archiving

     Features

    • Easy Access Dashboard
    • Search & Playback
    • Call Notes
    • Call Archiving
    • Service Monitor

    Certifications

    • Datasheet

    Interworking Reports

    Vurella InterWorking Reports (credentials is required)

    Contact us

    Contact Sales