Astra Hotel Vevey
Astra Hotel Vevey enhances guest experience with first-class connectivity
- Country: Switzerland
- Industry: Hospitality
- Solution: Autonomous Network
Astra Hotel Vevey is a family owned and managed four-star hotel located in the Montreux Riviera and Lavaux region of Switzerland. With over 100 rooms and suites, Astra Hotel offers a wide range of business and conference facilities, the historical Brasserie La Coupole 1912 and breath-taking panoramic rooftop amenities.
As part of its ongoing efforts to continuously enhance the guest experience, the hotel needed to replace its legacy guest Wi-Fi service with a future-proof, high speed solution. ALE and swisspro Solutions get together to deliver modern, reliable guest Wi-Fi using Alcatel-Lucent OmniAccess® Stellar Access Points.
Maintaining our excellent reputation among guests and developing customer loyalty is a priority for us. We have glowing feedback on review sites and social media and providing a best-of-breed Wi-Fi solution for our guests is another piece in the puzzle.(…) We’ve been able to immediately enjoy the benefits of the new solution, and have already begun developing and rolling out customized registration screens and guest promotions.
Challenges
- Legacy Wi-Fi guest offering
- Reliant on rented IT equipment and third-party management
- Slow data traffic
Results
User experience benefits:
- Pervasive, hotel-wide connectivity for both travelers and business guests
Technical benefits:
- High-speed, secure and free guest Wi-Fi. Astra Hotel Vevey now offers high speed Wi-Fi for guests, operating on both the 2.4 GHz and 5 GHz bands for greater reliability.
- Enhanced configuration and management capabilities. Wi-Fi services are easily managed and configured internally by the Astra Hotel management team.
Financial benefits:
- Relying on rented IT equipment and management by a third-party provider, the hotel incurred regular costs renting the hardware.
- The hotel’s management team can now redirect Wi-Fi users to customer surveys and relevant hotel promotions.