Technology solutions support rapid growth while ensuring superior customer service
Country: United States Of America
Industry: Finance & Insurance
Solution: Connected Solutions and Devices
Headquartered in Walla Walla, Washington, Banner Bank is the oldest chartered commercial bank in Washington State, conducting business across 186 locations in Washington, Oregon, California, and Idaho. Banner Bank is a community bank that offers a wide variety of commercial banking services and financial products to individuals and small and medium-sized businesses and their employees in its primary market area.
Alcatel-Lucent Enterprise provides leading- edge and easy-to-use solutions. Callers to any branch can easily connect with a live agent, employees can manage and route calls based on specific needs, operations and maintenance costs are lower, and we can easily expand and upgrade the network to support daily operational changes.
Jeff Reynolds, Assistant Vice-President Telecom Engineer IV, Banner Bank
On any given day, financial institutions are challenged with being responsive, responsible, and reliable. That means they must:
Efficiently manage customer phone inquiries across all branches
Provide intra-company communications for enhanced productivity
Reduce operations costs through improved telecommunication systems availability, reliability, and serviceability
Enable business-wide visibility of emergencies in real-time
In 2020, the global pandemic introduced additional challenges, forcing organizations to rapidly transition employees to work from home while maintaining excellent customer service. For Banner Bank, that meant getting 200 agents up and running as quickly as possible.
As an ongoing partner, Alcatel-Lucent Enterprise delivered the growing Banner Bank organization a complete, integrated solution including all network elements and support, from one vendor.