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Fertilys Clinic

Stable, reliable telephony infrastructure provides quality patient experience and clinical services delivery.

  • Country: Canada
  • Industry: Healthcare, Digital health
  • Solution: Connected Solutions and Devices, Digital Dividends

The Fertilys clinic is a medically assisted reproduction centre serving a population of 800,000 in Quebec, Canada. It is recognised for quality services and high success rate of in-vitro fertilisation and intrauterine insemination. The comprehensive, state-of-the-art technical facilities and patient-centred approach have earned them a solid reputation.

Faced with call loss due to an old telephone system, Fertilys sought a robust and reliable solution to seamlessly handle patient calls and provide superior telephone assistance. The opening of a second clinic further confirmed the need for a unified and optimised telephone system between the two sites.

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Thanks to the OXE and its robust features, which have helped improve key clinical operations, I now have the peace of mind to focus more on the quality of service expected by our patients and on improving our practices.
Sébastien Témoin, Vice President of Strategy, Business Development and Operations, Fertilys Clinic




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