Jusan is one of the global leaders in value added solutions for telephony, with 40 years' experience in the telecommunications sector, with consolidated products present in more than 40 countries and certified by top market players. Jusan sells and supports its products through a network of partners and distributors, and closely cooperates with leading carriers and manufacturers like Alcatel-Lucent Enterprise for the certifications of interoperability between its applications and the telephone systems.

Jusan logo
  • Partner Level: Solution Vendor Qualified
  • Partner Solution: Voice Recording, Contact Centers
  • Region: Worldwide
  • Industry: Education, Government, Healthcare, Hospitality, Transportation, Other

Recall

Active Call Recording for OmniPCX Enterprise (OXE)

jusan recall architecture

 Benefits:

  • Mature and consolidated product,
  • Support in 40 countries,
  • Multilanguage,
  • Excellent price/quality ratio,
  • User friendly,
  • Nice look and feel,
  • Scalable


 

Features:

  • Watermark, PCI compliance,
  • Encryption,
  • Compression,
  • Web Access,
  • Real Time Monitoring,
  • Agent Evaluation Forms,
  • Tagging of recordings,
  • CRM integration,
  • Customized projects
Fidelity

Fidelity Connect is a multi-channel inbound and outbound contact center solution for OXO

 

Benefits:

  • Improves telephone attention and response times
  • Reduces Missed calls to minimum levels
  • Optimizes costs and resources
  • Handles more calls with less resources
  • Clean and modern design
  •  Full Web
  • Available in Sale or SaaS mode
  • Multilingual support
  • Excellent price/quality ratio
  • Customized developments

Features:

  • Intelligent Routing of incoming calls, chats and emails to the right groups and agents
  • Full Web Agent Software for login/logout/break, telephony functions and overall vision of queues and waiting times).
  • Web Based Supervisor Screen for real-time full monitoring and control of contact center activity
  • Optional Call Back on demand in case caller does not want to wait
  • Automatic Call back of missed calls
  • Handling of VIP contacts
  • Seamless integration with CRM and other Third Party Software
  • Unlimited number of queues
  • Skill Based Routing
  • Post Call Surveys
  • Call Me Back from Web Site
  • Integration with Social Network Messaging
  • Built-in pop-up forms easily created by supervisors and system adminsitrators
  • Call Recording
  • Internal Chat between Agents and between Agents and Supervisors
  • Web Based statistical reporting package with automatic scheduling capabilitie
  • Optional Voice Recognition and text to speech capabilities
  • Outbound Call Campaigns (preview, progressive, multiprogressive and predictive)


Interworking Report

Address

JUSAN S.A.

Vivero 5, 28040 Madrid

 

Website

http://www.jusan.es/