1/3/2019

CPaaS enables new digital services and applications that help businesses connect people, things and processes, faster, easier, and more securely.

Connecting and communicating is easier than ever before. In fact, most people in the business community agree that the way we connect and communicate has changed over the last few years. A recent survey untaken by Wainhouse Research revealed that an over whelming 84% of respondents indicated that they have experienced change over the last five years.

Wainhouse survey graphic for blog post

Communications: the corner stone of a successful digital transformation

Digital transformation provides a path for businesses to convert legacy ways of connecting with people, things, and processes and evolve to new, digital services that are faster, easier to use, less expensive, and more secure. It lets companies adopt new applications and services that make connecting easier and provide alternate ways to reach out and maintain client relationships.

A hybrid cloud solution that lets companies use existing investments in equipment, together with services from the cloud, including Artificial Intelligence (AI) and machine learning to communicate with Internet of Thing (IoT) devices can provide a viable business solution.

From people communicating, to objects communicating

It’s clear that, in the not too distant future, the bulk of communications will be between objects rather than people. Even today, there are an estimated 23 billion connected objects, and that number is expected to grow to more than 75 billion by 2025. From refrigerators, cameras, bath tubs and strollers, to cars, bikes, paintings and sculptures, virtually everything will be connected.

CPaas Abstract image for blog post

While objects can notify applications when an event occurs, the one thing most objects don’t have is intelligence. Being connected doesn’t mean they have the intelligence to make a decision based on the information they have collected. Connected objects need to be complemented with a platform that ensures information will be relayed to the right person at the right time

A Communications Platform as a Service (CPaaS) makes the connection between humans and objects. Whatever the solution a business may decide on, they should be able to continue to take advantage of their communications servers’ (PBXs) features, including on-net and integration of mobile devices, while benefiting from the latest technology “as a Service”.

Alcatel-Lucent Rainbow™ offers an open CPaaS with a set of APIs that let you integrate powerful communication and collaboration services into your existing in-house applications, business processes, infrastructure and connected objects. Learn more about CPaaS and how Rainbow is helping businesses along their digital transformation journey.

Tags - Digital Transformation, Communications Platform As A Service

Browse Blog Posts
Browse Blog Authors
About the author
Blog author image for Ludovic Leclerc

Ludovic Leclerc

Product Marketing Manager, Cloud Communications solutions and Rainbow Cloud platform

I’m a 20 year expert in telecommunication solutions, from carrier to enterprise business. I started as a software engineer then I moved to sales support and tendering for complex customer projects. Now I’m product marketing manager, focused on Cloud Communications solutions and our Rainbow cloud platform. I hold an engineer’s degree in computer science (network, system, cloud) from Polytech Nantes, France.

Latest Posts
11/14/2019
Blog page header Healthcare1 Improving care giver and patient experience through mobility

How digital mobility enables care givers to deliver improved patient care and outcomes, while also improving the overall experience for patients.

11/12/2019
Blog 1200x299 When it comes to digital transformation, strategy is vital

Organizations globally need to modernize their business and operational processes. A sound strategy is vital to transform to a fully-digitalized enterprise.

10/11/2019
SCS blog 5 blog header image Analytics email to my father

Schools can use analytics to drive student success and retention

10/10/2019
SCS blog 3 blog header image Making the connection: Decoding the trends and challenges of Wi-Fi on campus

Robust, reliable Wi-Fi across your campus is needed to provide a new world of personalized learning

10/10/2019
SCS blog 1 blog header image CPaaS- The heart of digital transformation

Schools can use cloud-based communications to deliver true personalized digital engagement with students and faculty.

9/30/2019
Blog 1200x299 Tour de France

Alcatel-Lucent Enterprise customers and prospects attended stage 4 and 5 of Tour de France to discover the backstage of this amazing race

Read More
Industry Perspectives