ALE has worked with Wainhouse Research to understand the evolution of the connected experience and where CPaaS is headed. Insights were collected from over 340 marketing and IT professionals in mid-to-large sized organizations, in healthcare, education, transportation, government and hospitality sectors from across France, Australia and Singapore.
In this report, we share with you our findings on the evolution of digital engagement and how CPaaS improves the way we connect to people, things and processes.
This report provides insight on how organizations connect including:
• Devices used and ways in which organizations connect with other people
• Ways IT departments use devices to connect within their organizations
• How organizations connect to their processes
• Digital Transformation and whether organizations are done
• Top three drivers for initiating a digital engagement strategy
Please complete the form below to download the full report.