Cruise Solutions
Deliver unparalleled luxury experiences while minimizing environmental impact with smart cruise solutions.
The cruise industry must embrace smart-ship technology to meet shifting consumer demands and regulatory requirements: IoT sensors to optimize routes and engine performance in real time, digital systems to cut fuel use and emissions, and AI-driven personalization to redefine luxury at sea and increase customer satisfaction.
Operational efficiency is critical to profitability, sustainability and customer loyalty. Our smart cruise solutions help track preferences, speed boarding and tailor experiences instantly. With 82% of passengers planning return trips, operational efficiency plus cutting-edge technology delivers the contactless, data-informed services that meet shifting consumer demands and build long-term loyalty.
Set sail with smarter cruise solutions that build brands
- Automated systems improve efficiency, minimize human error, ensure regulatory compliance
- Digital connectivity (ship-to-shore and on-board) facilitates cost-efficient contact with/between passengers
- Optimized security protocols help crew detect and manage crises efficiently
- Enhanced operations and analytics buildguest insights and service offerings
Smart ships and digital transformation

Digital transformation is at the heart of every great cruise experience. It helps your staff improve operational efficiency, enhance guest contact, strengthen crew and passenger safety and enable optimization of ship performance.
Smart ships equipped with the Internet of Things (IoT) are revolutionizing operations. Digital monitoring and automation monitor and optimize ship performance and detect maintenance needs, waste management and fuel consumption.
Leveraging artificial intelligence (AI) helps deliver personalized passenger experiences. Your crew can track passenger preferences, streamline boarding processes and offer customized itineraries and entertainment events. Powerful and secure CPaaS allows passengers to make affordable off-shore calls (no satellite required) and create shipboard family/friend groups and helps crews improve safety and crisis management. Connectivity is a driver of loyalty and business.
Customer Benefits
How do we help cruise ships?
Passengers enjoy an array of services and personalized luxury:
- Instant connectivity (ship-to-shore and on-board) driven by Rainbow CPaaS
- EDGE Rainbow, DECT phones and OmniPCX Enterprise deliver superior communications
- 24/7 eConcierge services on mobile/room devices offer convenience, safety
- Personalized experiences build brand loyalty and repeat customers
Crew members operate more efficiently:
- Digital monitoring and automation improve efficiency and reduce costs
- Collaboration tools enable better passenger contact, coordination and safety
- Smart ship technology delivers operational efficiency
- Stable connectivity and networks deliver reliable communications
Discover our Hospitality Cruise solutions!
Videos
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Supporting Documents
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Alcatel-Lucent Enterprise and the intelligent hotel: Optimi…
DownloadModernize and integrate hotel processes for next-gen services, enhanced staff operations and unforgettable guest experiences
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Digital staff tools to enhance hospitality operations
DownloadThe hospitality industry has quickly evolved to meet ever-changing needs – but there is still more to be done to modernize hotel operations.
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What happens now that NEC is checking out of your hotel? - …
DownloadNEC has announced that it is exiting the premises-based private branch exchange (PBX) business in all markets outside of Japan, but for many hotels, on-premise…
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What happens now that NEC is checking out of your hotel? - …
DownloadNEC has announced that it is exiting the premises-based private branch exchange (PBX) business in all markets outside of Japan, but for many hotels, on-premise…