Alcatel-Lucent Enterprise and NEDECO Electronics delivered a virtual call centre to enable Epic to offer uninterrupted customer services remotely

Alcatel-Lucent Enterprise and NEDECO Electronics implement IP desktop solution at Epic in Cyprus to deliver business continuity through remote customer service.

Nicosia, Cyprus and Paris, France, 1 September 2020 – Epic, one of the largest telecommunication providers in Cyprus, invested in a remote customer service solution to respond to the new conditions and requirements that emerged amid the global health crisis. They selected NEDECO Electronics Ltd to implement a business continuity solution to ensure employee productivity and safety, while safeguarding the company’s relationship with its clients. NEDECO Electronics Ltd is an authorised importer and reseller of Alcatel-Lucent Enterprise telecommunications solutions in Cyprus. Alcatel-Lucent Enterprise is a leading provider of communications, networking and cloud solutions tailored to customers’ industries.

NEDECO Electronics Ltd installed the Alcatel-Lucent IP Desktop Softphone application on the computers of Epic’s entire call centre staff, providing access to a virtual phone (softphone) on their computer screens. The installation of the virtual phone allowed over 70 employees to continue to work from home without interruption, enabling them to communicate closely and effectively with the company’s customers. The solution ensured that Epic call centre employees delivered the same level of service throughout the crisis.

“Alcatel-Lucent Enterprise and our Business Partners have been in a unique position to support our customers during these challenging times by providing solutions that ensure continuity of services while keeping teams safe”, said Astrid Savorani, VP Sales South Europe at Alcatel-Lucent Enterprise.

The Alcatel-Lucent IP Desktop Softphone application is a VoIP (Voice over Internet) phone that allows the user to receive and make calls using the internet and VoIP technology. One of the major advantages of VoIP telephony is that it helps companies significantly reduce their telecommunications costs.

The General Manager of NEDECO Electronics Ltd, Loukianos Raftis, highlighted the fact that the health crisis has sped up the digital transformation of companies, making it crucial to adopt new practices and technologies to support remote working and ensure the uninterrupted continuity of operations: "Demand for internet phone call applications has grown significantly in recent months, as they can safeguard high-quality customer service, even in remote working arrangements, while offering a high level of security", he said.

About NEDECO Electronics Ltd
NEDECO Electronics Ltd is a reliable provider of network and telecommunications equipment for public organisations and private companies in Cyprus and a leading company in the field of providing smart tech solutions. As an authorised importer and reseller of the telecommunication equipment of the French giant Alcatel-Lucent Enterprise in Cyprus, NEDECO Electronics Ltd cooperates with companies such as Epic, the Cyprus Police, the National Guard, KPMG Cyprus, Unicars, Zorpas Bakeries, Cyta, as well as many other small, medium-sized and large companies.
For more information, visit: https://www.nedeco.com.cy/
Press contact:
Carine Bowen: carine.bowen@al-enterprise.com
Soti Pernarou: sotip@nedeco.com.cy
* The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect.

ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.

Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.

With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.

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Carine Bowen