ACCOR Hotels
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services
- Partner Level: Solution Vendor Qualified
- Partner Solution: Property Management System (PMS)
- Region: Worldwide
- Industry: Hospitality
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
By clearly distinguishing its two businesses – hotel operator and owner / investor - AccorHotels is acquiring the resources to develop its hotel projects with greater efficiency and flexibility and enhanced profitability . Each unit, with its own expertise, represents a value – creation lever.
Benefit from the expertise and support of our local Development teams to maximize your investment. We advise you on well-researched site location, fully-accredited brand selection, fact-based project feasibility and metrics-targeted performance.
With a great portfolio of World-Class Brands, Accor vision is to create outstanding hotel products that are brand and market-aligned. Also using design expertise, Accor wants to create spaces that enhance guest experiences while staying at our hotels. The Design & Technical Services, aim to influence investors with Accor expertise and be the highly sought-after professionals in the world.
FOLS
FOLS is an iPMS (integrated property management system) developed by AccorHotels. It is completely interfaced with Accor distribution solutions (reservation, planning, price, pre-payment…) and with most of the business solutions which meet hoteliers’ needs (CRM, distribution, accountability, electronic money…). Thus, FOLS offers a full functional coverage and allows a simple and efficient hotel management.
FOLS is a PMS application and also provide Front Office interface integrated with Alcatel-Lucent Enterprise communication systems : OmniPCX Enterprise and OXO Connect.
FOLS application could handle only the Room Management mode.
FLINT is the application (running on same server as FOLS or separate one) that is handling the PBX link according to PBX brand and also handle the exchanges from/to FOLS.
FOLS manages guest stays, allowing activating interfaces in the guest room: PBX, PAY TV…
Interfaces check-in are managed by FLINT: an action queue is created to record check-in, check-out, wake-up (...) initialized in FOLS
FLINT services treat this action queue and get all messages from the interfaces.
Messages from the interfaces are parsed and sent to FOLS if needed: posting, room status…
Benefits
- Solution designed by and for hoteliers, used by more than 2 000 hotels worldwide, in more than 22 countries and 12 brands
- Software that covers all the guest journey steps efficiently (Express Check In, Express Check Out, Certified invoices mailing)
- Integrating task automation in order to provide a better customer service
- In a secure way: PCI DSS & data privacy compliant, integrated electronic money, automated back-ups
- Digital solution on kiosks, mobile app on smartphone and tablet..