From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services

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  • Partner Level: Solution Vendor Qualified
  • Partner Solution: Property Management System (PMS)
  • Region: Worldwide
  • Industry: Hospitality

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

By clearly distinguishing its two businesses – hotel operator and owner / investor - AccorHotels is acquiring the resources to develop its hotel projects with greater efficiency and flexibility and enhanced profitability . Each unit, with its own expertise, represents a value – creation lever.

FOLS is an iPMS (integrated property management system) developed by AccorHotels. It is completely interfaced with Accor distribution solutions (reservation, planning, price, pre-payment…) and with most of the business solutions which meet hoteliers’ needs (CRM, distribution, accountability, electronic money…). Thus, FOLS offers a full functional coverage and allows a simple and efficient hotel management.

FOLS is a PMS application and also provide Front Office interface integrated with Alcatel-Lucent Enterprise communication systems : OmniPCX Enterprise and OmniPCX Office.

  • Solution designed by and for hoteliers, used by more than 2 000 hotels worldwide, in more than 22 countries and 12 brands
  • Software that covers all the guest journey steps efficiently (Express Check In, Express Check Out, Certified invoices mailing)
  • Integrating task automation in order to provide a better customer service
  • In a secure way: PCI DSS & data privacy compliant, integrated electronic money, automated back-ups
  • Digital solution on kiosks, mobile app on smartphone and tablet..

Interworking Report


AccorHotels Centre de Contact Clients
82 rue Henri Farman
CS 20077
92130 Issy-les-Moulineaux