Recordia is a cloud based call recording solution transforms office communications, recording with ease and efficiency via the cloud, under the pay per use model (SaaS). Record all interactions, store them for any required amount of time, and when they are needed again, seamlessly bring them back in a searchable format.
Many companies record interactions such as landline and mobile calls, email, SMS, etc. However, they face many problems: all these recordings are through different software, stored separately and generally hard to find and navigate through the data captured. This is where Recordia can help. Recordia is the only solution that captures and records all these different types of interactions and stores them in the one place, saving them in a searchable format. Thus, eliminating all of the issues mentioned above. What’s more, Recordia also enables companies to comply with regulations such as GDPR and MiFID II.
Companies in the financial sector need to adapt to regulations such as GDPR and MiFID II, which requires recording all interactions that employees have with their clients or potential clients, and maintaining them for 5 years in a safe manner.
For call centers, Recordia helps operators be more efficient by having all data in one place and in a searchable format, therefore operators can find all the information they need without wasting time trying to find certain details. This will lead to better customer service, satisfaction and retention, eventually leading to higher revenue. It also reduces costs in large infrastructures and maintenance, by hosting everything in the cloud.