OTCS Plugin: Enrich your OmniTouch Contact Center Standard Edition platform with omnichannel interactions.
OTCS Unified Interaction: A real-time platform that unifies all activities in a queue, making it faster to reuse resources, processes and knowledge.
OTCS Unified Dialer: Award-winning dialer including powerful predictive dialing algorithms with accurate call classification, compliant with the most demanding telemarketing legislation.
OTCS Unified Routing: Applies skills-based routing rules to all activities, so customers receive the best service from the most appropriate resource.
OTCS Unified Desktop:A single desktop that unifies all agent applications, for faster data access and reduced agent training time.
OTCS Workflow: Unifies processes across the organization, bringing contact center efficiency to the whole business.
OTCS Design Studio: A unique language and development environment that allows on-the-fly design, control, and execution of customer interaction modules in the contact center.
OTCS Integration Server: Delivers out-of-the-box integration with CRM, ERP, Quality Monitoring and Workforce Management applications.
OTCS Voice Portal:A powerful software voice platform that delivers a superior self-service experience, allowing speech-enabled and touch-tone access to self-service customer care and outbound notifications.
OTCS Management Portal: A customizable all-in-one tool for managing a multimedia contact center in real time.